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Frequently asked questions

Maventa's login FAQ

Sending invoices

Invoice routes

How do I know if the invoice has been delivered?

How do I force an invoice to be sent via email?

Can I send attached PDF image with my company's logo and layout?

Receiving invoices

How can I activate or deactivate receiving of e-invoices?

Supplier letter: New e-invoicing and scan address

Scan service

What is the scan service?

Why is the supplier's business id or IBAN number interpreted as the supplier's name?

What to consider when sending invoices through the scan service?

How is the scan service activated?

What invoice data will be transferred to the electronic invoice?

Handling of faulty documents sent to scan service

Print service

What is the print service?

How do I activate the print service?

Can attachments be sent via print service?

Use your own PDF-images with print service

How do I force an invoice to be sent via print?

Print service is activated but I still get error message saying print service is not in use

Error messages

INVOICE FAILS VALIDATION

Not enough information about the recipient

User account and settings

How do I change my username?

Maventa's frequently asked questions

I get an error when trying to send an e-invoice, why?

What is an e-invoice operator?

What is PEPPOL?

What is an EIA code and what can I do with it?

What is an e-invoice address (EIA)?

Where can I find information about Maventa Verkkopalkka (e-payslip)?

How can I be sure that my invoice has been successfully sent?

How do I start e-invoicing?

How does Maventa's e-invoice routing work?

What information is required to send an e-invoice?

Can I send attachments with the invoices?

General

Can I build an FTP server connection to Maventa?

Installing

Can Connector be installed on a server?

Error messages

How to get an email notification of the errors in Connector's log?

Other error messages

Error: INVOICE FAILS VALIDATION

Error: MULTIPLE INVOICES NOT ALLOWED WITH ATTACHMENTS

General

Closing down the Connector service

Compact Connector start package

Interruptions

16.11.2021 Bank network activation for new companies is currently delayed

Notifications

Important information regarding the new standard EN16931, which will come into effect on 1.4.2021

We have encountered techical issues in Maventa Customer Care's chat

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Exceptional opening hours

Exceptions with the opening hours on Friday 26.11.2021

Exceptions with the opening hours on Wednesday 1.12. and Thursday 2.12.2021

Exceptions with the opening hours on 24.-25.6.2021

The customer service is closed 13.5.2021

Opening hours in Easter 2021

The customer service is closed 6.1.2021