Customer Care opening hours during the holiday season 21.12.2020 - 1.1.2021 : Maventa

Situation room

Can I register an account without a business ID (Y-tunnus)?

Can I build an FTP server connection to Maventa?

Instructions for sending B2C messages

Not enough information about the recipient

INVOICE FAILS VALIDATION

Sending invoices

Can I send attached PDF image with my company's logo and layout?

How do I know if the invoice has been delivered?

Receiving invoices

Supplier letter: New e-invoicing and scan address

How can I activate or deactivate receiving of e-invoices?

Can attachments be sent via print service?

Print service is activated but I still get error message saying print service is not in use

How do I activate the print service?

Use your own PDF-images with print service

What invoice data will be transferred to the electronic invoice?

Why is the supplier's business id or IBAN number interpreted as the supplier's name?

How is the scan service activated?

Handling of faulty documents sent to scan service

User account and settings

Instructions for the new login

Maventa's new login FAQ

How do I change my username?

Other error messages

Error: INVOICE FAILS VALIDATION

Error: MULTIPLE INVOICES NOT ALLOWED WITH ATTACHMENTS

How to get an email notification of the errors in Connector's log?

Compact Connector start package

The customer service is closed 6.1.2021

Customer Care opening hours during the holiday season 21.12.2020 - 1.1.2021

An exception with the opening hours on Friday 4.12.2020

An exception with the opening hours on Friday 20.11.2020

We have encountered techical issues in Maventa Customer Care's chat

Maventa's frequently asked questions

What is an e-invoice operator?

What is an e-invoice address (EIA)?

What is an EIA code and what can I do with it?

What is PEPPOL?

I get an error when trying to send an e-invoice, why?

How does Maventa's e-invoice routing work?

Can I send attachments with the invoices?

How can I be sure that my invoice has been successfully sent?

What information is required to send an e-invoice?

How do I start e-invoicing?

What is the scan service?

What is the print service?

Where can I find information about Maventa Verkkopalkka (e-payslip)?

During the holiday season our customer service is open as follows:

Monday 21.12. - Wednesday 23.12.

Phone and chat from 9:00 to 12:00

Thursday 24.12. and Friday 25.12.

Closed

Monday 28.12.

Phone and chat from 9:00 to 12:00

Tuesday 29.12-Thursday 31.12.

Phone and chat closed

Friday 1.1.2021

Closed

HAPPY HOLIDAYS!

Best Wishes,

Maventa Customer Care

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