We are currently implementing a new customer service system, and the rollout is progressing in stages. Read more here.
Previously created requests can still be viewed at this link .
You can submit new support requests using this form.

We are doing our best to ensure that the new support portal will be available as soon as possible.
We apologize for any inconvenience this may cause.

Maventa Community News
Maventa's customer service is transitioning to a new support system

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Dear customer,

We would like to inform you that we are transitioning to a new support system. The purpose of this change is to enhance the quality of our customer service and provide more comprehensive support to all our clients.

Transition phases and schedule:

  • Support requests and phone: These features will be activated starting May 16, 2025. The transition will occur in phases, with only support requests and phone service included in the first phase.
  • Support pages and chat: These features will be integrated into the new system later this summer.
  • Important announcements: Our Community area will be discontinued later this summer, and future updates/errors will be available on our maintained website.

Support and instructions/guides:

The view of our support pages and portal will change as we launch the new support pages later this summer.


Unfortunately, new support requests no longer update to the currently available support portal. Previously created support requests can still be viewed at this link. New support requests can be made through this form.


We are working on making the support page instructions more comprehensive and will be offering more instructions in English in the future.

Simultaneous use of two systems: Initially, we will operate between two systems, as the transition is phased. This might affect the flexibility of our service, but we are doing our utmost to ensure a smooth transition.


Potential delays and errors: The new system has been thoroughly tested, but we ask you to report any errors or disruptions you encounter. The transition might cause brief delays in customer service, but we aim to minimize these issues.

Contact information: All our contact details will remain the same, so you can continue to reach us as usual.

We appreciate your patience and understanding during this transition phase. Our goal is to provide even better service and meet our customers' needs more flexibly and comprehensively.

Wishing you a sunny summer ahead! ☀️

Best regards,
Maventa customer care