We are currently implementing a new customer service system, and the rollout is progressing in stages. Read more here.
Previously created requests can still be viewed at this link .
You can submit new support requests using this form.

We are doing our best to ensure that the new support portal will be available as soon as possible.
We apologize for any inconvenience this may cause.

Requirements for registration

Registering a Maventa account

Account activation guide

Deployment of the test environment

How to test invoice material in Maventa?

Changing the administrator of Maventa account

How do I change my user email address?

Adding a new user to an account(s)

First time wizard - step by step guide

User API key and company UUID

Creating new company with existing user

Finder-tool

Account termination

Company mergers and acquisitions

Processing of personal data

Processing of personal data in Maventa Verkkopalkka service

Delete your user account

Loging in to your Maventa account

I forgot my password

Password reset-email has already been used

Changing the language on the login page

Instructions for first time login

Authenticator reinstallation

FAQ Authenticator

Adding the QR code (first time wizard > two-step verification)

Authenticator apps

Logging in using your emergency code

For how long is the emergency code valid?

Where can I get the emergency code?

Can the same emergency code be used for each login?

Sent Invoices - tab

Received invoices -tab

Invoice routes

Which e-invoice format should be used?

Sending e-invoices abroad

E-invoice attachments

Can I send attached PDF image with my company's logo and layout?

Re-routing the invoice

Invoice sending fails

Exporting sent invoices from Maventa

The e-invoice address list (verkkolaskuosoite.fi)

How can I activate or deactivate receiving of e-invoices?

What does it cost to receive e-invoices?

Exporting purchase invoices from Maventa

Receiving e-invoices from abroad

Supplier letter: New e-invoicing and scan address

Error messages

To which email address are invoice error notifications sent?

The recipient has not received my invoice

Can I delete invoices from Maventa?

How do I force an invoice to be sent via email?

What is the print service?

How do I activate the print service?

Can attachments be sent via print service?

Colour printing for paper invoices

Use your own PDF-images with print service

How do I force an invoice to be sent via print?

Print service is activated but the invoice ends up in error 'print service is not in use'

Guide to the scan service for Finnish customers

What invoice data will be transferred to the electronic invoice?

Why is the supplier's business id or IBAN number interpreted as the supplier's name?

Handling of faulty documents sent to scan service

How do I send PDF materials through the service?

Scan service guide for Swedish & Norwegian customers

Why is the supplier's business id or IBAN number interpreted as the supplier's name?

Closing down the Connector service

Can Connector be installed on a server?

Compact Connector start package

Downloading the newest version of Maventa Connector

How to get an email notification of the errors in Connector's log?

Other error messages

Error: INVOICE FAILS VALIDATION

Error: MULTIPLE INVOICES NOT ALLOWED WITH ATTACHMENTS

Maventa Receivables management service

How to activate receivables management service?

Connector and Receivable management service

Assignments events

Assignment changes

Service levels for customers

Changing the account number

Invoice sending with Receivables management

Consumer invoicing with Receivables Management

Assignment payment processing

Reskontravahti Express for Finnish companies

Maventa e-invoicing

Frequently asked questions about Maventa

Maventa's login FAQ

Visma software support and Maventa

Logging into your Maventa account

How to send invoices to PEPPOL network?

Instructions for first time login

Visma software support and Maventa

What is PEPPOL network?

Finvoice e-invoicing standard

The situation room has moved to Maventa Community

Scheduled maintenance for Maventa Database on 22.03.2023

Transport industry strike affects letter deliveries via the print service

Important information regarding the standard EN16931

What is PEPPOL network?

How to open and close PEPPOL-connection

What is a PEPPOL Access Point?

Supported PEPPOL countries

What can be transfered through PEPPOL?

Trading documents

External resources

How to send invoices to PEPPOL network?

PEPPOL and attachments

Who will charge me for using Maventa?

How to upgrade billing addresses?

Frequently asked Questions

Cookie policy

Contact us

Maventa's frequently asked questions 3

Recommended instructions 5