Submit request

General

Can I register an account without a business ID (Y-tunnus)?

Can I build an FTP server connection to Maventa?

B2C

Instructions for sending B2C messages

Error messages

Not enough information about the recipient

INVOICE FAILS VALIDATION

Sending invoices

Invoice routes

Can I send attached PDF image with my company's logo and layout?

How do I know if the invoice has been delivered?

Receiving invoices

Supplier letter: New e-invoicing and scan address

How can I activate or deactivate receiving of e-invoices?

Print service

Can attachments be sent via print service?

Print service is activated but I still get error message saying print service is not in use

How do I activate the print service?

Use your own PDF-images with print service

Scan service

How is the scan service activated?

What invoice data will be transferred to the electronic invoice?

What to consider when sending invoices through the scan service?

Why is the supplier's business id or IBAN number interpreted as the supplier's name?

Handling of faulty documents sent to scan service

User account and settings

Instructions for the new login

Maventa's new login FAQ

How do I change my username?

Error messages

Other error messages

Error: INVOICE FAILS VALIDATION

Error: MULTIPLE INVOICES NOT ALLOWED WITH ATTACHMENTS

How to get an email notification of the errors in Connector's log?

Installing

Can Connector be installed on a server?

General

Compact Connector start package

Closing down the Connector service

Notifications

Important information regarding the new standard EN16931, which will come into effect on 1.4.2021

The customer service is closed 13.5.2021

Opening hours in Easter 2021

The customer service is closed 6.1.2021

Customer Care opening hours during the holiday season 21.12.2020 - 1.1.2021

An exception with the opening hours on Friday 4.12.2020

An exception with the opening hours on Friday 20.11.2020

We have encountered techical issues in Maventa Customer Care's chat

Placeholder

Maventa's frequently asked questions

What is an e-invoice operator?

What is an e-invoice address (EIA)?

What is an EIA code and what can I do with it?

What is PEPPOL?

I get an error when trying to send an e-invoice, why?

How does Maventa's e-invoice routing work?

Can I send attachments with the invoices?

How can I be sure that my invoice has been successfully sent?

What information is required to send an e-invoice?

How do I start e-invoicing?

What is the scan service?

What is the print service?

Where can I find information about Maventa Verkkopalkka (e-payslip)?