The recipient has not received my invoice : Maventa

This can be due to several reasons:

First, check in Maventa whether the invoice has been sent successfully. You can check the status of the invoice after logging in to Maventa under Sent invoices. If the status is Sent, the invoice has been successfully sent from Maventa. If the status is Error, the invoice has not been sent and the reason for the error must be corrected before the invoice can be re-sent. You can find more information on the common reasons behind invoice errors here. If the invoice cannot be found in Maventa, it has not been successfully transmitted from the billing software to Maventa. In this case, please contact the billing software's support.
If the invoice has been sent successfully, check how it was sent and see following instructions:

If the invoice has been sent as an e-invoice but the recipient has not received the invoice:

the recipient may have been given an incorrect or incomplete e-invoice address, resulting in the invoice being redirected to another active address within the company
if only recipient's BID or EIA is given on the invoice, Maventa will search the e-invoice address book (verkkolaskuosoitteisto) for active addresses based on the given information. In this case, if the recipient has more than one active address, the invoice may end up at a different address than the one intended. Forcing an invoice to a specific EIA (even if there are several addresses) is only possible by giving the recipient both an EIA and an operator ID in the billing software. You should always check the recipient's valid billing information directly with the recipient.
if you have given the recipient both an EIA and an operator ID, the invoice may also be stuck at the recipient's own operator, so that the invoice has not reached the recipient's billing software. In this case, the recipient should contact their own operator.

If the invoice has been sent by email but the recipient has not received the invoice:

check that the recipient's email address is correct. If the address is incorrect, you can resend the invoice to the correct address using the "Resend..." button.
if the email address is correct but the recipient has not received the invoice, the recipient's email server may have blocked the message. In this case, the recipient should check their spam folder and filter settings with their mail server. We also recommend that Maventa's address ([email protected]) should be whitelisted by the recipient.

If the invoice has been sent by print but the recipient has not received the invoice:

the invoice has probably not yet reached its destination. All mail is delivered by postal service, and individual letters cannot be tracked. 1st class letters are usually delivered on the next working day after sending and 2nd class letters are usually delivered on the second working day after sending. Please take into account public holidays and other postal delays that may affect delivery.
the invoice may have been lost in the delivery. If it has been a while since the sending, it is possible that the postal service has not been able to deliver the letter to the correct address.
the recipient's postal address is unknown and the letter has been returned to the sender's address. If the sender's address is not visible on the envelope, the invoice will be destroyed by the postal service.

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