The system will provide you with a one-time emergency code when you enable the two-step verification.

If you don't have an emergency code (e.g. lost it), please contact our customer care e.g. via our chat service on our support portal (Mon-Fri from 9 am to 4 pm) or by e-mail at, and we will send you a new emergency code to the e-mail address of your username.

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