Processing of non-invoice material arriving at the scanning service
Materials that arrive at the scanning service and are interpreted as non-invoices are forwarded by mail or e-mail to the indicated return address. A fee is charged for forwarding non-invoiced documents according to the valid price list (see below). If the e-mail or postal address changes, the information must be updated in the Maventa account settings under Settings > Bill receipt > Scan service or by contacting our support.
You can specify a return address by entering both an email and a postal address. Finally, select 'Save'.
Documents that are not invoices
E.g. order confirmation, payment reminder or debt collection letter is sent to the customer by e-mail.
Also an invoice or refund invoice that is missing the total amount, invoice number, invoice type or account number are sent by e-mail.
Packages etc.
Material delivered to the scanning service that does not fit in the scanner is sent to the customer by post.
All advertisements, catalogs, etc. received by post to the scanning service, will be destroyed
See the price list for processing non-invoice material here.
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