Invoice sending can fail for example for the following reasons:
- Invoice has an invalid e-invoice address → check the e-invoice address, and resend the invoice after correcting recipient's information in your ERP
- Operator identifier is not given on the invoice, and the recipient's information is not found from the e-invoice address directory or Maventa's routing registry → add the operator identifier and resend the invoice
- The invoice recipient uses a bank as an operator and bank network connection has not been activated on your company's Maventa account → activate the bank network connection and resend the invoice after you get confirmation of activation.
Topics for frequently asked questions
When and why has the login method changed? Where has this been announced?
When: The new two-step login method was launched on October 5th, 2020 on Maventa's login page. Prior to this, the change has been operational and testable in Maventa's testing environment.
Why: The login method that was previously used with the code sent via email was not considered to be a secure and functional verification method. With the reform logging in has become more secure.
Where was this informed: Prior to the renewal of the new login method, the login paged of Maventa's user interface had announcements about the upcoming change and its time. After the change was launched a notification of the change and instructions for setting up a new two-step login could be found on Maventa's login page.
In addition, Maventa's software partners and direct customers were notified of the change by email in September.
I have changed the password for my Maventa credentials, but I still can't login, what do I do now?
Please check that you have requested a password change via Maventa's login page (secure.maventa.com/login) under "Forgot your password?" You should then receive an email with instructions and a link to change your password.
How do I reset/change my password for Maventa?
You can request a new password Maventa's login page (secure.maventa.com/login) under "Forgot your password?"
I requested a password change but did not receive and email/link to change my password, why?
It is possible that you were redirected to another site when you signed in, and therefore did not receive password reset instructions to your email.
Please make sure that you made the password update request directly via our login page (secure.maventa.com/login) under "Forgot your password?"
If you have made the request from Maventa's login page and still have not received an email, please contact our support either via our support portal chat service (Mon-Fri 9am-4pm) or by email to email@example.com
I don't remember / don't know my Maventa username, what do I do?
You can ask another admin of your Maventa account to see which email your account has been created with. Once you know which email is in use, you can request a new password from our login page (secure.maventa.com/login) under "Forgot your password?" Followed by instructions on hot to change your password.
If you are the only user on your account, please contact our customer support either through out chat service (Mon-Fri 9am-4pm) or by email to firstname.lastname@example.org and we will help you with your ID.
I tried to log in to Maventa but I get the following error "Access denied, Maventa is not available due to application usage" What do I do?
In this case, you will be redirected to another site when you login, and you will no longer be able to proceed directly from there. So do the following:
I tried logging into Maventa several times and now my account is locked. What should I do?
The account will be locked after several login attempts with the incorrect ID. If your login has been correct and this still happens, a notification will be sent to your email. Clicking the "open account now" link in the notification will allow you to sign in again as normal.
My company has used a common username for Maventa and now not all of the users can log in. What can we do?
With the renewed login policy, users can no longer use a common username to log in to Maventa user interface.
In the future, each user must have their own personal ID, as well as a user-specific authenticator application to be installed on their own computer or phone.
In order to add a new username to one or more Maventa accounts, you must first set up a two-step login for the shared user, and then add the users to the account after logging in.
Can we continue to use the shared user?
The co-user ID can continue to be used in Maventa and, if necessary, it can also be added to new accounts. In this case, the used ID can be used, for example, for API connection between Maventa and the accounting software, in which case the connection is not behind the user ID of an individual.
However, only one person can use the co-user ID to login to Maventa. If more than one person must have access to the account(s), each user must have their own personal email addresses as logins.
Does adding a user to Maventa cost anything?
Adding users to your accounts does not cost anything, you can add as many of them as needed directly from your account settings.
How do I add one user to multiple accounts?
If you have more than one Maventa account, you can add the new users to some or all of the accounts you manage under Settings>Company settings>Users>Add user>Add companies
What is an authenticator and where can it be downloaded?
Authenticator is an application that generates a one-time time-limited key codes. The key codes of the authenticator application are used in two-step authentication to verify the authenticity of the user logging into our service.
The authenticator is connected to Maventa login at the first login, either by scanning the QR code, or by entering the code manually. Then the app will give you a 6-digit code to use to sign in.
You can download the authenticator to either your smartphone or your computer.
Do I need to pay for the authenticator?
Most authenticator apps that support 2-step authentication are free for everyone (e.g. Google authenticator), meaning there is no extra charge for downloading the application.
Can I download the authenticator elsewhere than on my phone?
You can also install the authenticator on your computer, for example the OTP Manager application.
Another option is to download the authenticator as a browser add-on.
I can't I install the authenticator on my computer, what do I do?
If you have tried to install the authenticator on your computer and it does not work, we recommend that you try downloading another authenticator instead. Not all authenticators from different service providers may work on all operating systems.
If you have tried to install several different authenticators on your computer without success. we recommend that you try installing the authenticator as an add-on for Chrome, Firefox or Edge instead. (Links above)
The 6-digit authenticator code does not work, what do I do?
FYI! Please note that the QR code provided during login, in step 2/5, must be scanned or manually entered into the application in all cases. The code provided when logging in is intended specifically for logging into Maventa, so you will not be able to login with other codes.
In this case, we recommend that you check the QR code scan was successful for the application. If you entered the code into the authenticator by copying it, please make sure that no extra characters or spaces were included, and that it is exactly the same as the given code. At the first login, you can go back to step 2/5 and scan, or re-enter the code manually if necessary.
After activating the authenticator with the QR code, or a manual code, the app will give you a 6-digit code. When entering the 6-digit code in its required field, please ensure that you enter the code without spaces (e.g. 123456).
Please also note that the application constantly updates the code and if the code becomes red, it is obsolete and you should wait for the next number combination.
The problem may also be that the Google Authenticator's clock is not synchronised correctly. Here is how to set the correct time:
Next, the app confirms that the time is synchronised and now you should be able to login. The synchronisation only affects the time in the Google Authenticator app, the time and date setting on your device have not been changed.
If you can't add the code to the app, next you can try removing the app completely from your phone and reinstalling it. After that you will be able to scan the QR code or enter it manually on your device. If necessary, you can also try downloading another authenticator.
I have downloaded the authenticator, but the 6-digit code is not working and I have my emergency code. What should I do?
Please contact our customer service, for example via our support portal chat service (Mon-Fri 9am-4pm) or by email to email@example.com, and we will send you a new emergency code to your email. After receiving the emergency code, follow the instructions below to redefine the 6-digit authenticator code:
Can the same emergency code be used for every login?
The emergency code can only be used once, for one login. It is intended for situations where no other means of login are possible (for example, in the event that your phone is lost but you still need to access your Maventa account).
If you need to use your emergency code, you will receive a new one through Maventa, which must be stored in a safe place for the next emergency.
Does a 6-digit code need to be enter each time I login?
The authenticator and its 6-digit code do not need to be used each time you login to Maventa. The next time you login, you can select "Remember this device for 30 days". In this case, you only need to enter the code when logging in every 30 days.
Can I use another method in addition to the authenticator when logging in?
In addition to the authenticator, you can enable SMS authentication the next time you login. This requires that you specify your phone number in your user settings. In this case, when logging into Maventa, you have the option to "Try another method" instead of entering the 6-digit code, which will open a menu of alternative login methods and a 6-digit code will be sent to you as a text message.
Here is how to enable SMS authentication:
To login to Maventa with SMS confirmation, just select "try another method" instead of entering the 6-digit code.
Can I disable 2FA authentication completely?
For security reasons, logging into Maventa is currently only possible by activating the authenticator. It is not possible to completely override two-step authentication.
However, once you have made the initial configuration, you can select in the now login that the device you are using should be remembered for 30 days, during which the code will not be required when logging in for 30 days. This allows frequently logged in users to not have to use an authenticator every time they login, instead a username and password will suffice.
It has been decided to change the login policy because the 2FA verification code sent by email has not been considered to be a sufficiently secure and functional way. For example, the recipient of the confirmation codes sent by email has depended on the operation of the recipient's email server, in which case the login has not served all users equally.
Now that the authenticator has replaced the email code, these challenges are gone. Nowadays, instead of using the verification code from the email, it is only extracted from an authenticator application that can be installed on a computer, browser add-on, or a mobile phone.
Thus, after the initial configuration, the actual process remains very similar, and the actual login process should not take much longer than before.
An e-invoice operator is the intermediator of e-invoices, and the party that delivers the invoices created in your ERP system to the recipients. An e-invoice operator is like a post office for your e-invoices, that sends and receives e-invoices on your behalf.
You can fetch the invoices that have arrived to your invoice operator to your ERP in the same way that you can fetch invoices to your company's mailbox from a post office. E-invoicing services are provided not only by specialized e-invoicing operators, but also by all Finnish banks.
The e-invoicing network formed by banks is commonly called the bank network. The operator identifier is part of the e-invoice address and is used to direct the invoice to the correct e-invoice operator.
PEPPOL (Pan European Public eProcurement On-Line) is a European network for the transmission of electronic documents. By registering into the network, you will be able to receive electronic invoices from any company that can send through the PEPPOL network.
Through registration, the information of your company's ability to receive invoices through the PEPPOL network is also added to the PEPPOL Directory service at http://directory.peppol.eu/. Registration is free of charge and receiving costs are the same as with regular e-invoice receiving. Details of recipients registered in PEPPOL can be found in the PEPPOL Directory at https://directory.peppol.eu/public
The address of the recipient using PEPPOL can be for example given in the form: 9908: 111111111
The EIA code consists of the Finnish Tax Administration's code 0037 + the business ID of the company without a dash (8 characters) and possible extension (up to 5 characters). If your company does not yet use e-invoicing and does not have an e-invoicing address, you can easily get it into use by signing up for a free Maventa account here. The EIA identifier is generated automatically and can be found in the Maventa interface under Settings > Invoice receiving.
You can search for a recipients' EIA's from the public e-invoice directory.
An e-invoice address is the address of the sender or the recipient, and it is used to deliver e-invoices. E-invoice address is the delivery address of the invoice in the same sense as the the postal address is the delivery address to the traditional paper invoices. You can search for recipients' e-invoice addresses in the e-invoice directory.
The e-invoice address and EIA-identifier are often considered to mean the same thing, although e-invoice address in its broad definition covers both EIA and the operator indentifier.
Employee, do you have questions regarding your e-payslip? Maventa only operates as e-payslip operator, and for information security reasons we don't have access to payslips. We recommend you to contact your employer directly, as they create and send the payslips.
Employer, if you have questions regarding the delivery of e-payslips, you can reach our support at firstname.lastname@example.org. If your question concerns for example pricing, deployment or use of e-payslip service, we recommend you to contact your software provider.
You can check the status of your invoices after logging into Maventa.com from Invoices > Sent by. Some of Maventa's software partners have added invoice status information to their invoice views. You can get more information about this from your software service provider.
If the invoice delivery fails, the invoice will go into an error state. Sender will also receive an email notification of the error if error notifications are enabled in Maventa-account's settings.
To get started with e-invoicing, you only need two things:
1. Maventa e-Invoice account which you can open at: https://secure.maventa.com/companies/register
2. An ERP that is capable of reading and creating e-invoices.
Opening an account is free and takes about 10-15 minutes.
If the e-invoice address on the invoice is missing or not found in the Maventa routing registry, Maventa's routing automatically selects an alternative way to deliver the invoice.
Maventa first searches for e-invoice addresses with recipient's organization number. If Maventa can't confirm one of the addresses to be the correct one, the invoice will be sent with the next possible method (first by e-mail and finally by post).
At least the EIA-indentifier /e-invoice address or the receiver's VAT / organization number. However, we recommend always giving the whole e-invoice address (EIA and operator identifier) if it's known.
You can send attachments with e-invoices and email invoices. Attachments will not be delivered when the invoice is sent through the bank network or print service.
You can reach us from our chat service in our support portal between 9-11 and 12-14.
Our service time for support requests is on weekdays from 9:00 to 16:00.
Phone (FI): 010 505 8474 (8.35 cents / call + 16.69 cents / min) open Monday to Thursday exceptionally from 9:00 to 11:00.