Dear customer,

Since December 4, 2023, we have added a new routing channel Kivra to our Finnish customers as an automatic part of consumer invoice routing logic. With this new routing channel, we aim to offer our customers a paperless and more responsible way to send invoices quickly and easily through an electronic route.

Kivra is a digital postal service for consumers. It securely aggregates essential documents behind a protected login. The use of this service is free for consumers. Consumer invoices handled by Maventa will be automatically directed as digital posts to consumer customers who have adopted Kivra and for whom invoices would otherwise have been delivered as paper or email invoices. Consumers do not need to individually request electronic invoices or contact the sending parties.

Learn more about Kivra at kivra.fi.

The new routing channel is activated automatically for customers. Invoices that can be identified as B2C invoices will be routed to Kivra as the receiving channel if an e-invoice route cannot be found. If the recipient does not have a Kivra account or has explicitly blocked the delivery of invoices via Kivra from that particular supplier, the invoices will be rerouted to the next available channel according to the Maventa routing logic.

Consumer invoice routing logic for Maventa until December 3, 2023:

1. E-invoice
2. Email
3. Printing Service

Consumer invoice routing logic for Maventa since December 4, 2023:

1. E-invoice and Kivra
2. Email
3. Printing Service

Kivra is a part of the e-invoice route. Partners can block the Kivra routing channel via SOAP API or REST API to prevent the e-invoice route. Blocking the e-invoice route is always performed on a per-invoice basis through the API. Blocks can be made for justified reasons or if the invoice recipient does not want to receive invoices through Kivra.

Partners whose customers send consumer invoices need to build support for the new billing transaction in their own re-billing logic. The transaction name will be EINVOICE_KIVRA_FI, and its price will follow the current B2C invoice price. The new routing channel is available to Finnish customers and does not affect other documents, payslips, or mass printing delivered through Maventa.

If you have any questions or need additional information, please contact us at support@maventa.com.

Kind Regards,

Maventa Customer Care