Dear customer,
Maventa scan service provider Azets Document Solutions (ADS) has reported an issue that is expected to cause delays in delivery times of scanned invoices.
The problem is regarding invoice flow in one of ADS main systems due to handling related to leap-day (29.02). More specifically this concerns invoices moved from ADS mailserver into production after 0:00 on the leap-day.
The impact to end customers is that their scanned invoices may be delivered with a delay between 1 and 23 hours compared to regular delivery time. No other delivery issues are expected.
This concerns Maventa customers using ADS in all countries. ADS is the main scan service provider for Finnish, Dutch and Danish customers. Invoices from other scan providers are not impacted.
We apologise for any inconvenience this may cause.
Best regards,
Mavensta Customer Care
Minttu Lepänaho-Heikkinen
Maventa ✓
25.03.2024 11:05 am
Dear customer,
ADS has informed us that some of the invoices that were affected by the original leap-day incident were delayed due to technical issue. These invoices have been processed on 18th and 19th March. In total 114 invoices were affected.