What is an authenticator and where can it be downloaded?

The authenticator is an application that generates one-time, time-limited key codes. The key codes of the authenticator application are used in two-step identification to confirm the authenticity of the user logging into the service.

The authenticator is connected to the Maventa login during the first login, either by scanning the QR code or by entering a manual code into the application. The app then gives you a 6-digit code for you to use to log in.

You can download the authenticator to your smartphone or computer.


Do I have to pay for the authenticator?

Most authenticator apps that support two-factor authentication are free for everyone (e.g. our recommended Google Authenticator). By downloading the free application, you will not incur any additional costs.


Can I only download the authenticator on my phone? What about my computer?

The Authenticator application can also be installed on your computer. Here are some examples.


The authenticator can't be installed on my computer, what should I do?

If you have tried to install an authenticator on your computer and it is not successful, we recommend you to try downloading another authenticator instead. Not all authenticators from different service providers may work on all operating systems.

If you have tried installing several different authenticators on your computer without success, we recommend that you try installing the authenticator as an add-on to your browser instead. It can be downloaded as a browser add-on for e.g. Chrome, Firefox and Edge:

Chrome: https://chrome.google.com/webstore/detail/authenticator/bhghoamapcdpbohphigoooaddinpkbai 

Firefox: https://addons.mozilla.org/fi/firefox/addon/auth-helper/ 

Edge: https://www.microsoft.com/en-us/security/mobile-authenticator-app





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