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General information about the authenticator
The 6-digit code does not work (first time wizard > two-step verification)
Installation problem (computer)
Logging in using your emergency code
For how long is the emergency code valid?
Where can I get the emergency code?
Can the same emergency code be used for each login?
Instructions for the login
How do I know if the invoice has been delivered?
How do I force an invoice to be sent via email?
Can I send attached PDF image with my company's logo and layout?
How can I activate or deactivate receiving of e-invoices?
Supplier letter: New e-invoicing and scan address
What is the scan service?
How is the scan service activated?
What to consider when sending invoices through the scan service?
What invoice data will be transferred to the electronic invoice?
Why is the supplier's business id or IBAN number interpreted as the supplier's name?
Handling of faulty documents sent to scan service
What is the print service?
How do I activate the print service?
Can attachments be sent via print service?
Use your own PDF-images with print service
How do I force an invoice to be sent via print?
Print service is activated but I still get error message saying print service is not in use
INVOICE FAILS VALIDATION
Not enough information about the recipient
First time wizard - step by step guide
How do I change my username?
I get an error when trying to send an e-invoice, why?
Maventa's login FAQ
What is an e-invoice operator?
What is PEPPOL?
What is an EIA code and what can I do with it?
What is an e-invoice address (EIA)?
Where can I find information about Maventa Verkkopalkka (e-payslip)?
How can I be sure that my invoice has been successfully sent?
How do I start e-invoicing?
How does Maventa's e-invoice routing work?
What information is required to send an e-invoice?
Can I send attachments with the invoices?
Can I build an FTP server connection to Maventa?
Can Connector be installed on a server?
How to get an email notification of the errors in Connector's log?
Other error messages
Error: INVOICE FAILS VALIDATION
Error: MULTIPLE INVOICES NOT ALLOWED WITH ATTACHMENTS
Closing down the Connector service
Compact Connector start package
16.11.2021 Bank network activation for new companies is currently delayed
Important information regarding the new standard EN16931, which will come into effect on 1.4.2021
We have encountered techical issues in Maventa Customer Care's chat
Exceptions with the opening hours on Friday 26.11.2021
Exceptions with the opening hours on Wednesday 1.12. and Thursday 2.12.2021
Exceptions with the opening hours on 24.-25.6.2021
The customer service is closed 13.5.2021
Opening hours in Easter 2021
The customer service is closed 6.1.2021