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Situation room

General information about the authenticator

The 6-digit code does not work (first time wizard > two-step verification)

Installation problem (computer)

Authenticator apps

Logging in using your emergency code

For how long is the emergency code valid?

Where can I get the emergency code?

Can the same emergency code be used for each login?

Instructions for the login

Invoice routes

How do I know if the invoice has been delivered?

How do I force an invoice to be sent via email?

Can I send attached PDF image with my company's logo and layout?

How can I activate or deactivate receiving of e-invoices?

Supplier letter: New e-invoicing and scan address

What is the scan service?

How is the scan service activated?

What to consider when sending invoices through the scan service?

What invoice data will be transferred to the electronic invoice?

Why is the supplier's business id or IBAN number interpreted as the supplier's name?

Handling of faulty documents sent to scan service

What is the print service?

How do I activate the print service?

Can attachments be sent via print service?

Use your own PDF-images with print service

How do I force an invoice to be sent via print?

Print service is activated but I still get error message saying print service is not in use

INVOICE FAILS VALIDATION

Not enough information about the recipient

First time wizard - step by step guide

How do I change my username?

I get an error when trying to send an e-invoice, why?

Maventa's login FAQ

What is an e-invoice operator?

What is PEPPOL?

What is an EIA code and what can I do with it?

What is an e-invoice address (EIA)?

Where can I find information about Maventa Verkkopalkka (e-payslip)?

How can I be sure that my invoice has been successfully sent?

How do I start e-invoicing?

How does Maventa's e-invoice routing work?

What information is required to send an e-invoice?

Can I send attachments with the invoices?

Can I build an FTP server connection to Maventa?

Can Connector be installed on a server?

How to get an email notification of the errors in Connector's log?

Other error messages

Error: INVOICE FAILS VALIDATION

Error: MULTIPLE INVOICES NOT ALLOWED WITH ATTACHMENTS

Closing down the Connector service

Compact Connector start package

16.11.2021 Bank network activation for new companies is currently delayed

Important information regarding the new standard EN16931, which will come into effect on 1.4.2021

We have encountered techical issues in Maventa Customer Care's chat

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Exceptions with the opening hours on Friday 26.11.2021

Exceptions with the opening hours on Wednesday 1.12. and Thursday 2.12.2021

Exceptions with the opening hours on 24.-25.6.2021

The customer service is closed 13.5.2021

Opening hours in Easter 2021

The customer service is closed 6.1.2021