Two step authentication 1

• Instructions for the login

Authenticator 4

• General information about the authenticator
• The 6-digit code does not work (first time wizard > two-step verification)
• Installation problem (computer)
• Authenticator apps

Emergency code 4

• Logging in using your emergency code
• For how long is the emergency code valid?
• Where can I get the emergency code?
• Can the same emergency code be used for each login?

Enabling text message verification 0

Frequently asked questions 0

Sending invoices 7

• Invoice routes
• How do I know if the invoice has been delivered?
• How do I force an invoice to be sent via email?
• Can I create invoices in Maventa?
• Can I send attached PDF image with my company's logo and layout?

See all 7 articles

Receiving invoices 2

• How can I activate or deactivate receiving of e-invoices?
• Supplier letter: New e-invoicing and scan address

Error messages 2

• INVOICE FAILS VALIDATION
• Not enough information about the recipient

Scan service 6

• What is the scan service?
• How is the scan service activated?
• What to consider when sending invoices through the scan service?
• What invoice data will be transferred to the electronic invoice?
• Why is the supplier's business id or IBAN number interpreted as the supplier's name?

See all 6 articles

Print service 6

• What is the print service?
• How do I activate the print service?
• Can attachments be sent via print service?
• Use your own PDF-images with print service
• How do I force an invoice to be sent via print?

See all 6 articles

Installing 1

• Can Connector be installed on a server?

Error messages 4

• How to get an email notification of the errors in Connector's log?
• Other error messages
• Error: INVOICE FAILS VALIDATION
• Error: MULTIPLE INVOICES NOT ALLOWED WITH ATTACHMENTS

General 2

• Compact Connector start package
• Closing down the Connector service

Maventa's frequently asked questions 10

• What is an EIA code and what can I do with it?
• What is an e-invoice operator?
• I get an error when trying to send an e-invoice, why?
• Maventa's login FAQ
• How can I be sure that my invoice has been successfully sent?

See all 10 articles

General 1

• Can I build an FTP server connection to Maventa?

E-invoicing in general 1

• Finvoice e-invoicing standard

Interruptions 4

• Important information regarding the new standard EN16931, which will come into effect on 1.4.2021
• 'Issue Fixed' Problems with chat-service
• We have encountered techical issues in Maventa Customer Care's chat
• Placeholder

Exceptional opening hours 0

General information of PEPPOL 5

• What is PEPPOL network?
• How to register to PEPPOL?
• What is a PEPPOL Access Point?
• Supported PEPPOL countries
• Links

Sending 1

• How to send invoices to PEPPOL network?