General 2

• Can I register an account without a business ID (Y-tunnus)?
• Can I build an FTP server connection to Maventa?

B2C 1

• Instructions for sending B2C messages

Error messages 2

• Not enough information about the recipient
• INVOICE FAILS VALIDATION

Sending invoices 3

• Invoice routes
• Can I send attached PDF image with my company's logo and layout?
• How do I know if the invoice has been delivered?

Receiving invoices 2

• Supplier letter: New e-invoicing and scan address
• How can I activate or deactivate receiving of e-invoices?

Print service 4

• Can attachments be sent via print service?
• Print service is activated but I still get error message saying print service is not in use
• How do I activate the print service?
• Use your own PDF-images with print service

Scan service 5

• What invoice data will be transferred to the electronic invoice?
• What to consider when sending invoices through the scan service?
• Why is the supplier's business id or IBAN number interpreted as the supplier's name?
• How is the scan service activated?
• Handling of faulty documents sent to scan service

User account and settings 3

• Instructions for the new login
• Maventa's new login FAQ
• How do I change my username?

Error messages 4

• Other error messages
• Error: INVOICE FAILS VALIDATION
• Error: MULTIPLE INVOICES NOT ALLOWED WITH ATTACHMENTS
• How to get an email notification of the errors in Connector's log?

Installing 1

• Can Connector be installed on a server?

General 2

• Compact Connector start package
• Closing down the Connector service

Interruptions 0

Notifications 7

• Important information regarding the new standard EN16931, which will come into effect on 1.4.2021
• The customer service is closed 6.1.2021
• Customer Care opening hours during the holiday season 21.12.2020 - 1.1.2021
• An exception with the opening hours on Friday 4.12.2020
• An exception with the opening hours on Friday 20.11.2020

See all 7 articles

Maventa's frequently asked questions 13

• What is an e-invoice operator?
• What is an e-invoice address (EIA)?
• What is an EIA code and what can I do with it?
• What is PEPPOL?
• I get an error when trying to send an e-invoice, why?

See all 13 articles