Frequently asked questions 0

Sending invoices 4

• Invoice routes
• How do I know if the invoice has been delivered?
• How do I force an invoice to be sent via email?
• Can I send attached PDF image with my company's logo and layout?

Receiving invoices 2

• How can I activate or deactivate receiving of e-invoices?
• Supplier letter: New e-invoicing and scan address

Scan service 6

• What is the scan service?
• How is the scan service activated?
• What to consider when sending invoices through the scan service?
• What invoice data will be transferred to the electronic invoice?
• Why is the supplier's business id or IBAN number interpreted as the supplier's name?

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Print service 6

• What is the print service?
• How do I activate the print service?
• Can attachments be sent via print service?
• Use your own PDF-images with print service
• How do I force an invoice to be sent via print?

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Error messages 2

• INVOICE FAILS VALIDATION
• Not enough information about the recipient

User account and settings 1

• How do I change my username?

Maventa's frequently asked questions 12

• I get an error when trying to send an e-invoice, why?
• Maventa's login FAQ
• What is an e-invoice operator?
• What is PEPPOL?
• What is an EIA code and what can I do with it?

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General 1

• Can I build an FTP server connection to Maventa?

Installing 1

• Can Connector be installed on a server?

Error messages 4

• How to get an email notification of the errors in Connector's log?
• Other error messages
• Error: INVOICE FAILS VALIDATION
• Error: MULTIPLE INVOICES NOT ALLOWED WITH ATTACHMENTS

General 2

• Closing down the Connector service
• Compact Connector start package

Interruptions 1

• 16.11.2021 Bank network activation for new companies is currently delayed

Notifications 3

• Important information regarding the new standard EN16931, which will come into effect on 1.4.2021
• We have encountered techical issues in Maventa Customer Care's chat
• Placeholder

Exceptional opening hours 6

• Exceptions with the opening hours on Friday 26.11.2021
• Exceptions with the opening hours on Wednesday 1.12. and Thursday 2.12.2021
• Exceptions with the opening hours on 24.-25.6.2021
• The customer service is closed 13.5.2021
• Opening hours in Easter 2021

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