Frequently asked questions 1

• Maventa's login FAQ

Sending invoices 4

• Invoice routes
• How do I know if the invoice has been delivered?
• How do I force an invoice to be sent via email?
• Can I send attached PDF image with my company's logo and layout?

Receiving invoices 2

• How can I activate or deactivate receiving of e-invoices?
• Supplier letter: New e-invoicing and scan address

Scan service 6

• Why is the supplier's business id or IBAN number interpreted as the supplier's name?
• What is the scan service?
• How is the scan service activated?
• What invoice data will be transferred to the electronic invoice?
• What to consider when sending invoices through the scan service?

See all 6 articles

Print service 6

• What is the print service?
• How do I activate the print service?
• How do I force an invoice to be sent via print?
• Use your own PDF-images with print service
• Print service is activated but I still get error message saying print service is not in use

See all 6 articles

Error messages 2

• INVOICE FAILS VALIDATION
• Not enough information about the recipient

User account and settings 1

• How do I change my username?

Maventa's frequently asked questions 11

• I get an error when trying to send an e-invoice, why?
• What is an e-invoice operator?
• What is PEPPOL?
• What is an EIA code and what can I do with it?
• What is an e-invoice address (EIA)?

See all 11 articles

Installing 1

• Can Connector be installed on a server?

Error messages 4

• How to get an email notification of the errors in Connector's log?
• Other error messages
• Error: INVOICE FAILS VALIDATION
• Error: MULTIPLE INVOICES NOT ALLOWED WITH ATTACHMENTS

General 2

• Closing down the Connector service
• Compact Connector start package

Interruptions 0

Notifications 3

• Important information regarding the new standard EN16931, which will come into effect on 1.4.2021
• We have encountered techical issues in Maventa Customer Care's chat
• Placeholder

B2C 1

• Instructions for sending B2C messages

General 1

• Can I build an FTP server connection to Maventa?